Terms & Conditions and Privacy Policy

Terms & Conditions and Privacy Policy

 

 

1. Introduction

Welcome to Spotless! These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing our website or engaging our services, you agree to comply with these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

2. Services Offered

Spotless specializes in:

  • Window Cleaning
  • Deep Cleaning
  • Move-In/Move-Out Cleaning

Our services cater to both residential and commercial clients within Duisburg and surrounding areas.

3. Booking and Payment

  • Booking Confirmation: Bookings are confirmed upon receipt of a confirmation email from Spotless.
  • Payment Terms: Payment is due upon completion of the service, unless otherwise agreed upon in writing.
  • Cancellation Policy: Cancellations or rescheduling must be communicated at least 24 hours before the scheduled service to avoid cancellation fees.

4. Client Responsibilities

  • Accurate Information: Clients must provide accurate contact details and property information to facilitate service delivery.
  • Property Access: Ensure that our team has the necessary access to the property at the agreed-upon time.

5. Limitation of Liability

While Spotless strives for excellence, we are not liable for indirect damages or losses. Our maximum liability for any service shall not exceed the amount paid for that service.

6. Governing Law and Jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts in Düsseldorf.

7. Changes to Terms

Spotless reserves the right to update or modify these Terms at any time. Continued use of our services after changes implies acceptance of the revised Terms.

Privacy Policy

1. Introduction

At Spotless, we are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and the Bundesdatenschutzgesetz (BDSG). This Privacy Policy outlines how we collect, use, and protect your personal information.

2. Data Controller

Spotless
Mouhammad Hamoud
Ehinger Str. 111
47249 Duisburg
📧 info@spotless-de.com
📞 +49 1520 4527702

3. Data Protection Officer

As a small enterprise with fewer than 20 employees involved in data processing, Spotless is not legally required to appoint a Data Protection Officer under German law.

4. Personal Data Collected

We may collect the following personal data:

  • Contact Information: Name, email address, phone number.
  • Property Details: Address and specific information relevant to the cleaning service.

5. Purpose of Data Processing

Your personal data is used for the following purposes:

  • Service Delivery: To contact you regarding bookings, confirmations, and updates.
  • Marketing: To send promotional offers via email, provided you have given explicit consent.
  • Advertising: To run targeted advertisements on platforms like Meta (Facebook and Instagram) and Google, aiming to reach audiences with similar interests.

6. Legal Basis for Processing

  • Contractual Necessity: Processing your data is necessary to fulfill our contractual obligations (Art. 6(1)(b) GDPR).
  • Legitimate Interests: For direct marketing purposes, provided these do not override your fundamental rights (Art. 6(1)(f) GDPR).
  • Consent: For sending promotional emails and targeted advertising, we rely on your explicit consent (Art. 6(1)(a) GDPR).

7. Data Sharing and Recipients

We do not sell your personal data. However, we may share your information with third-party service providers who assist us in:

  • Email Campaigns: Managing and sending promotional emails.
  • Advertising: Running targeted ads on Meta and Google platforms.

These third parties are contractually obligated to protect your data and process it only on our behalf.

8. Data Retention

Your personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Your Rights

Under the GDPR, you have the following rights:

  • Access: Request information about the personal data we hold about you.
  • Rectification: Correct any inaccuracies in your personal data.
  • Erasure: Request the deletion of your personal data, subject to legal obligations.
  • Objection: Object to the processing of your data for direct marketing purposes.
  • Withdrawal of Consent: Withdraw your consent for data processing at any time.

To exercise any of these rights, please contact us at info@spotless-de.com.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

11. Changes to This Privacy Policy

Spotless reserves the right to update this Privacy Policy as necessary. We encourage you to review it periodically to stay informed about how we are protecting your data.

12. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Spotless
Mouhammad Hamoud
Ehinger Str. 111
47249 Duisburg
📧 info@spotless-de.com
📞 +49 1520 4527702